The learners will be given a scenario and write a sample report. They will only be able to access the recently implemented QA document. They will not be able to access previous templates used in the past. There are multiple reasons for this
- Oftentimes, there is missing data. Writers get fed up and tell the tech’s supervisor
- Some writers are very resistant to change, they need to see why change is necessary in any organization
- Sometimes a writer will get incorrect information on a job, because they don’t really know the process, they may need more technical training to be able to identify such errors
- They are not really a functional team and do not want to write other reports during an absence, or have someone else write one of theirs. This is a another huge time waster as the amount of work per sector is very cyclic. While one writer may have multiple reports in a week, another may not have any. Why? They need cross training so they are available to write for any of the departments
- Many of these inconsistencies and fragmented areas have been slated for improved design and function by management
- Tension between employees (several arguments have already been referred to)
- Arbitrary reasons for doing things (why? is it really adding a benefit to the process?)
- Writers disagree on protocols in the technical writing process and will refuse.
- Do some aspects really need to be revisited?
- Too much complex cross functional dynamics- More structure is needed- more of a team based attitude rather than individualized styles
- Writers have different job titles